Question 1

What is Concero Cloud Desktop?

Answer

Concero Cloud Desktop is a cloud-based virtual desktop solution that allows users to access their desktop environment, applications, and data from anywhere, at any time. It leverages cloud technology to provide a flexible, scalable, and secure workspace that can be accessed via the internet.

Question 2

How secure is Concero’s Cloud Desktop solution?

Answer

Our Cloud Desktop solution employs robust security measures including end-to-end encryption, multi-factor authentication, and regular security updates. We adhere to strict data protection policies and comply with industry-standard regulations to ensure your data is secure and private.

Question 3

What are the system requirements for using Concero’s Cloud Desktop?

Answer

Users need a stable internet connection and a device capable of running a web browser or a thin client application. Our solution uses Citrix and is compatible with various operating systems, including Windows, macOS, and Linux, ensuring a wide range of devices can access our cloud desktops.

Question 4

What applications can my Cloud Desktop have?

Answer

Absolutely! We offer a range of customization options to suit your business needs. Most of our customers use a range of business applications such as Microsoft 365, Adobe Acrobat, Google Chrome, Microsoft Teams, financial applications like QuickBooks, Sage, and more.

Question 5

How does Concero ensure data backup and recovery?

Answer

Data integrity is paramount. We perform regular backups of all cloud desktops, ensuring data can be quickly restored in the event of an issue. We include a 31 Day backup of your local environment. Our robust disaster recovery options provide replication to a secondary location to minimize downtime and data loss, providing peace of mind for your business operations.

Question 6

What kind of support can I expect as a Concero client?

Answer

Our dedicated support team is available 7am to 8pm Eastern Standard time to assist with any queries or issues. We offer support via phone, email, and chat, ensuring you can reach us through your preferred channel. In addition, we have after-hours escalations. Our goal is to provide swift and efficient resolutions to keep your operations running smoothly.

Question 7

Do you have self-service tools?

Answer

Yes! We provide our customers with a web-based portal allowing them to make common changes to their Cloud Desktop. This includes routine tasks such as Adding and Removing users, Changing Passwords, Retrieving Invoices, and more.

Question 8

How does pricing work for Concero’s Cloud Desktop services?

Answer

We offer a transparent pricing model based on the number of users and the level of resources required. Our plans are scalable, allowing you to adjust your subscription as your needs change. We don’t have hidden fees or contracts, ensuring you can budget effectively for your IT needs.

Question 9

How does Concero’s Cloud Desktop integrate with existing IT infrastructure?

Answer

Our cloud desktops are designed to seamlessly integrate with your existing IT infrastructure. We support various integrations, including VPNs, cloud storage solutions, and custom applications, ensuring a smooth transition and continuous workflow.

Question 10

What sets Concero apart from other DaaS providers?

Answer

What distinguishes us is our commitment to reliability, security, and customer support. We offer a highly customizable and scalable solution, backed by a team of experts dedicated to ensuring your cloud desktop experience is seamless and productive.

Question 11

Can I try Concero’s Cloud Desktop before committing to a service plan?

Answer

Yes, we offer a free trial period for you to experience our cloud desktop service. This allows you to evaluate its performance and suitability for your business needs before making a decision. Contact us for more details on how to start your trial.

Question 12

Do you handle the setup, data migration, and printing?

Answer

Absolutely. The Concero support team will handle the setup of your environment, applications, moving your data from your current systems, and ensure that your users can access their desktop and print.

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Frequently Asked Questions

What is Concero Cloud Desktop?

How secure is Concero’s Cloud Desktop solution?

What are the system requirements for using Concero’s Cloud Desktop?

What applications can my Cloud Desktop have?

How does Concero ensure data backup and recovery?

What kind of support can I expect as a Concero client?

Do you have self-service tools?

How does pricing work for Concero’s Cloud Desktop services?

How does Concero’s Cloud Desktop integrate with existing IT infrastructure?

What sets Concero apart from other DaaS providers?

Can I try Concero’s Cloud Desktop before committing to a service plan?

Do you handle the setup, data migration, and printing?

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